The buyer has sent an offer with additional terms that you need to check first.You have put an item on sale using the markdown manager feature of the Promotions Manager.If you get an offer that is between your price limits, eBay will send you a message, so that you could make the decision.Īutomatic responses are unavailable in the following cases:.In most categories, buyers can submit up to three offers per item. After that, the buyer can make a higher offer, or you can send a counter-offer manually. If you get a Best Offer that is below your lower limit, eBay automatically sends an email to the buyer saying that the Best Offer is declined.If you get a Best Offer that is at your upper limit or above it, eBay automatically sends an email to you and the buyer saying that the Best Offer is accepted and the buyer should pay for the item.Buyers will not know your limits, but the upper limit must be lower than the Buy It Now price in your listing. eBay will accept or decline offers for you based on the specified price limits. If you receive multiple Best Offers, you can save time by setting up automatic responses. Alternatively, you can do it via the Listings tab of the Seller Hub or the Selling section in My eBay. To retract a counter-offer, go to the listing, click Manage offers, select the counter-offer and click the Retract button.
With a multiple quantity listing, buyers can accept counter-offers until all items in the listing are sold or the counter-offers expire (whichever comes first).īoth sellers and buyers can retract their offers and counter-offers, if they have changed their mind or specified the wrong amount by mistake. The first buyer who accepts your counter-offer will be the one who purchases the item. After 48 hours, each counter-offer expires. It is possible to send up to 5 counter-offers to one buyer. It is perfectly acceptable for you to receive multiple offers from buyers and make counter-offers to each of them. You can respond to the potential buyer directly from the email message eBay has sent to notify you about the Best Offer. If you want to respond to a Best Offer with a counter-offer, the amount in your response should be lower than the Buy It Now price but higher than the Best Offer you are responding to.
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